Hanahana orders are processed within 5-7 business days (excluding weekends and major holidays).
Once your order has been shipped, you will receive an email notification and tracking #. After placing your order please take a moment to double-check that your shipping address has been entered correctly. Once your order is shipped, we are unable to re-route or ship replacements.
If you package gets "returned to sender" we will be in touch to arrange re-shipping. You will need to confirm your address and pay again for shipping (note that this may be more expensive than your original payment).
If you package is marked as delivered but you do not have it (ie: lost package), we are not able to honor a refund, please contact your local mail carrier.